FAQ
FAQ – Frequently asked questions
Below you will find answers to our most frequently asked questions, information about what to expect when you’re playing escape rooms and also our terms of reservation.
What is an escape room?
Escape room is a game where you and your team have 60 minutes to solve different kind of puzzles, solve the mystery of the room and escape.
Teamwork is really important in escape room games. By co-operating well with your team you have better chances to solve the puzzles and escape from the room. In this game your problem solving, communication and teamwork skills are truly tested.
Escape games are a break from your everyday life. During the game you won’t be thinking anything else than the puzzles in the room. The game will get you hooked with the sensation of succeeding and focusing on the story and puzzles.
What is a challenge game?
In a Challenge game your team will be divided in two teams. Each team will play an exactly identical Viking Exhibition room as the other and therefore the teams can compete against the time and against each other. Challenge game is suitable for groups from 6 to 14 people.
What is a children's escape room?
Frozen Forest escape room is designed for children aged 7 to 13. The game is designed so that kids are able to solve all the puzzles and play the game without the need for adults playing with them. Our game master supervises the game just outside the room and if needed she can go to the room and give hints or assist with the puzzles. Our game masters also make sure that every group has enough time to solve all the puzzles and finish the game.
Even though the game is designed for children aged 7 to 13, players of all ages can play this escape room. Under 7 year olds can play Frozen Forest with and adult. Maximum player amount for Frozen Forest is six (6) players.
How many rooms does Getaway Room Escape Hämeenlinna have?
We have five escape rooms with four different game themes: two Viking Exhibition escape rooms, one Witch brothers escape room, one Knight’s Destiny escape room and one children’s escape room Frozen Forest.
How many players do you recommend per room?
We recommend 3-4 players per room to get the best experience possible.
The maximum group size varies depending on the room you are playing: in Viking Exhibition your group size can be 2 to 7 players, in Witch brothers 2 to 6 players, in Knight’s Destiny 2 to 5 players, and in Frozen Forest 2-6 players.
How much time should we reserve for our visit?
In Getaway Hämeenlinna you have 60 minutes to escape from our escape rooms. For your whole visit you should reserve about 90 minutes. Before the game we will tell you the rules and after the game you can ask some questions and take a few photos.
Is there any age limits?
Players under 15 years can play Viking Exhibition, Witch brothers and Knight’s Destiny with an adult.
Children’s escape room Frozen Forest is designed for children aged from 7 to 13. Still players of all ages can play that game. Under 7 year olds can play Frozen Forest with an adult.
Are the facilities accessible?
Unfortunately, none of our facilities are accessible. Getaway Hämeenlinna is located in a protected, old correctional facility built in the 19th century. To enter the interior, you must climb about 15 fairly steep stone steps. Our escape rooms are located upstairs, requiring you to climb several dozen more steep steps.
Our escape games may involve crawling, bending down, dimly lit spaces, sound effects, light effects, and unexpected events. If you have any specific questions regarding our escape rooms and accessibility, please contact us at hameenlinna@getaway.fi.
How will we pay for the game?
The game will be charged when you arrive at our game center.
Available payment methods: Visa, Visa Electron and Mastercard. Edenred, ePassi, and Smartum.
Unfortunately we don’t accept cash anymore.
Is billing possible for companies?
Yes, if agreed beforehand. Invoice can be provided as an e-invoice or PDF to email. For billing we’ll need company name, business identity code, billing address and possible index number. Invoice will be sent after the game according to actual number of players. We will add an 6€ billing fee to the invoice.
Can I use Getaway Tampere gift card in Hämeenlinna Escape rooms?
Yes, you can use all our gift cards both in Hämeenlinna and in Tampere. You can buy escape room gift cards here.
Can I bring alcohol?
Room escape game is often a part of friends get-togethers and so is a couple of beers. We don’t have zero tolerance with alcohol but the game is much more harder when you are a little bit tipsy. If people are too wasted we don’t let them into the game rooms for the sake of the safety of our rooms and players. It’s also prohibited to take any drinks with you in the room.
How to play
Arrive 15 minutes before the game starts – bigger groups can arrive 20 minutes before the game time. Before the game we’ll go through the rules and instructions with you. Please arrive on time and with your whole team – if you are late we unfortunately have to take the time from your game time so next groups can get to their games on time.
You will enter the room without shoes. All personal belongings will be held outside the game room. We have locked space for your stuff. Rooms provide everything you might need to escape and the game doesn’t require general knowledge.
In the room you will have 60-90 minutes (depending on the room you’re playing) to escape. Game doesn’t require physical strength or agility but cleverness and group skills will be tested. You will have your game director monitoring you through cameras during the game and giving you clues to proceed if needed.
After the game your game director will answer any question in mind and take a few pictures of your group as a souvenir and for social media if wanted. We also would gladly hear feedback about the experience.
Terms of reservation
- Please arrive 15 minutes before the reserved game time. If you are late we unfortunately have to take the time from your game time according to the situation.
- You can cancel your reservation for free 48 hours before the game time by phone or email. Cancellations made after 48 hours time span we will charge for 50€. If you and your group don’t show up at all, we will charge the full price of the game.
- For several room bookings, cancellations must be made 7 days before the booked game. If cancellations are made after the 7 day time span we will charge a 50€ cancellation fee per cancelled room. In case the group does not show up at all, full price will be charged.
- We reserve the right to not let intoxicated people or people who don’t listen to instructions and behave poorly towards our game masters into our rooms. In those situations we will charge a 100€ fee for unused reservation.
- The game will be charged when you arrive at our game center. Payment methods: Visa, Visa Electron, Mastercard, Edenred, ePassi and Smartum. Unfortunately we don’t accept cash anymore. Billing is possible for companies if agreed beforehand. Billing fee is 6€.
- If player causes damage to the room, props or tools intentionally or by using excessive force, player needs to compensate all expenses.
- Getaway Games Oy is not responsible for injuries that are caused by careless or reckless behavior of the players.